Guide Book to Gift Books

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Troubleshooting & FAQs

Troubleshooting & FAQs

1. My download didn't work.
2. I can't find my copy of the Guide Book to Gift Books.
3. I can't open the Guide Book to Gift Book's file or when I do, it displays nonsense.
4. Can you just mail or email me a copy?
5. My library or bookstore would like to give copies of the Guide Book to use patrons or customers. Is this ok?

Different computers are configured to download documents in different ways. As a result:

• It can appear that your download did not work at all.
• You may close the Guide Book after the initial download only to have it seemingly "disappear."

Depending on how your browser is configured, it may not actually download the file and automatically save to your computer's hard drive, instead opening within your browser, so:

• If the file opened within your browser, most have a "Save a Copy" menu option, which will allow you to save it to a folder of your choice to reopen in Adobe Acrobat later.
• You may also wish to download the file directly first, which you can do by right-clicking (on a PC) and choosing "Save Link As ..." or by control-clicking (on a Mac) and choosing "Download Linked File."

In many cases the file is lurking about somewhere. The file is called GB2007.pdf and can usually be located by using your computer's various "Find" or "Search" capabilities.

To find the file on a PC running Windows:

1. Go to the Start Menu and click on Search. Select "For files or folders..." as your search option.
2. A dialog box with various search options will appear. In the search box titled "Search for files or folders named" type GB2007.pdf and click on the button that says "Search Now." Note: Most users will want to make sure that the "Look in:" option is set to Local Disk (C:).
3. The Guide Book to Gift Books file should appear in the results list on the right. Click to open.

To find the file on a Mac (OSX):

1. Open the Finder, then chose File and then Find.
2. Type GB2007.pdf in the search box. Note: Most users will want to make sure that the "File Names" and "Macintosh HardDrive" search options are selected.
3. The Guide Book to Gift Books file should appear in the results list. Click to open.

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To find the file on a PC running Windows:

1. Go to the Start Menu and click on Search. Select "For files or folders..." as your search option.
2. A dialog box with various search options will appear. In the search box titled "Search for files or folders named" type GB2007.pdf and click on the button that says "Search Now." Note: Most users will want to make sure that the "Look in:" option is set to Local Disk (C:).
3. The Guide Book to Gift Books file should appear in the results list on the right. Click to open.

To find the file on a Mac (OSX):

1. Open the Finder, then chose File and then Find.
2. Type GB2007.pdf in the search box. Note: Most users will want to make sure that the "File Names" and "Macintosh HardDrive" search options are selected.
3. The Guide Book to Gift Books file should appear in the results list. Click to open.

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Typical causes include:

• You are viewing the file through your browser instead of Adobe Acrobat.
• The name of the file has been changed to something that does not include the .pdf extension.
• Your computer does not understand that documents with a .pdf extension should be read with the Adobe Acrobat Reader program.

We recommend that you:

1. Download the file directly first, which you can do by right-clicking (on a PC) and choosing "Save Link As ..." or by control-clicking (on a Mac) and choosing "Download Linked File."
2. Try starting Adobe Acrobat Reader manually (by choosing it from Programs on the Start menu if you're working on a PC) and then opening the file (by choosing "Open" from the "File" menu) from there.
3. If it then opens, you should be able to use "Rename" to change the document title to GB2007.pdf, in which case it should automatically launch Reader when you open the document in future (as opposed to having to go through the start menu to manually launch Reader). When renaming the file, you may get a message saying that changing the extension can make the document unstable, but that won't be a problem in this case, so go ahead and rename it.
4. If after renaming the document, you still have to launch Reader manually to open it (or you still get nonsense), there may be a problem with your computer settings.

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If you're having problems downloading the file, we are happy to send you a copy as an e-mail attachment. However, because of our limited resources, we are not able to mail you a print copy.

To have the file e-mailed to you, please contact us at bccb@uiuc.edu.

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Sure! We encourage both libraries and bookstores to share the Guide Book to assist patrons and customers in connecting kids and books. We ask only that you share the complete copy that includes our credits and contact information. Contact us if you have additional questions about usage.

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For further assistance, e-mail bccb@uiuc.edu or call (217) 244-0324 and leave a message and the graduate assistant will return your call as soon as possible.